The adoption of a quality management system is a strategic decision taken by the National Construction Authority to help improve its overall performance and provide a sound basis for sustainable development initiatives.
The strides that the Authority is taking towards being ISO 9001: 2015 certified is part of its commitment to regulate, streamline and build capacity in the construction industry for sustainable socio-economic development.
July is going to see the Authority become ISO: 9001:2015 certified. This is going to be a major milestone in the history of the organization. ISO 9001 certification is the start of good things for the Authority’s efforts to gain better process control and improvement, customer satisfaction, consistency in operations and development of a professional culture.
By implementing the gains available through an ISO 9001 quality management system, The Authority can also leverage on brand credibility and image as attaining ISO 9001 certification can be a powerful marketing tool.
The quality policy statement in line with ISO 9001:2015, that the Authority has adopted will enable it identify risks and opportunities that can affect conformity of products and services to the required quality.
Other than determining and addressing its ability to enhance customer satisfaction, this quality policy shall aid the process of ensuring that the organizational context is current with regards to internal and external issues as well as in interested parties. Employees are urged to understand and adopt this policy, as the impact that will be realized is immense.
The construction industry is a key sector in many national economies, and often the largest employer. In addition to the construction of buildings and infrastructure, it provides services and products for export worldwide.
ISO standards provide the sector with solutions for all aspects of its activity, from the traditional to the innovative, and they include tools to tackle new challenges such as pollution and energy performance.
The industry should note that Implementing International Standards in construction not only provides technical advantages, but also social, economic and environmental gains for industry, regulators and consumers.
The ISO 9001:2015 certification will propel the Authority to the next level in terms of efficient and effective public service provision and above all , map the Authority among the successful organizations who have achieved their status by applying the required International Standards in their operations to achieve undisputed quality.
We have to appreciate the key facilitation role that the Audit department, has played towards attaining this certification. The ISO champions from the different user departments have also made immense contributions towards this important achievement.