The Lilongwe Water Board (LWB) in Malawi has commissioned its Customer Service Center in Area 25 (B) as one way of bringing services closer to the people. The new LWB Service Center is expected to serve around 250,000 customers from Area 25, 49, 50 and 51. Customers from these four areas have been accessing LWB services at the Kanengo Zone Office which has always been congested in the dimension of customer service.
Decongesting the Zone Office in Kanengo
According to the Minister of Irrigation and Water Development, Charles Mchacha, now customers will not be traveling long distance just to pay bills. “It should be noted that to access LWB Zone Office in Kanengo from Area 25, it takes two minibuses if one is using a public transport. This facility means that now the Board has increased number of its bill pay-points which will eventually decongest the Zone Office in Kanengo,” he added.
Mchacha who was accompanied by several the ministry officials as well as the deputy Minister, Esther Majaza, further urged other institutions in the country to adopt mindset change by implementing various innovations aimed at serving customers.
“Lilongwe Water Board is a stand out performer because they are moving with time, and I expect other institutions to follow suit. Let’s move with time. Its government’s desire to see services being closer to people, and this is what the Board has done. Soon they are opening new centers in other area,” he affirmed.
LWB Board Chairperson, Bishop Dr. Charles Tsukuluza said that the construction of the Service Center will help to reduce that congestion and improve service delivery.
