Minister for Trade and Industry in South Africa Dr. Rob Davies has launched construction of a US$17.23m custom built call center building in Umhlanga KwaZulu Natal. The new building, which will be the first custom built facility by the company, will cater for 2500 employees.
Call centers operated by the CCI Call Centers were set up to offer services such as customer service for inbound and outbound call interactions to English Speaking companies off-shore. The centers have served Talk Talk and Carphone Warehouse from the UK, as well as Colesa and Simply Energy and IAG insurance from Australia.
These call centers benefit from the South African Department of Trade and Industry and the Business Process Services Incentive programme.
The MD for CCI Mark Chana noted that the Business Process services incentive programme had made the South Africa competitive when bidding for international contracts in terms of cost. This was against other offshore destinations such as the Philippines.
CCI has over the years grown from 50 to 3000 seats with operations in Umhlanga.
